Customer Service Representative

Full Job Description

AstroAI develops tools and products we want and need for our own adventures, then we go out and use them to make sure everyone can enjoy our products. We don’t choose products based on market interests or fancy analytics; we make our products for ourselves, based on real life needs and expectations.

AstroAI mainly engages in selling household appliances as well as automobile tools worldwide via all kinds of online channels, namely Amazon, Walmart etc.

We have a warehouse in California under our Company - AstroAI Corporation, covering more than 30000 square feet, which is large enough for receiving container goods, moreover, we have created a cozy office for our employees as well. As a cross-border business company, we also have a strong and complete supply chain system in Shanghai China, engaging in conducting logistics functions, developing products, and applying for patents, and a sophiscated operation team in Chongqing China for guaranteeing smooth sales.

We never cease to explore, and always embrace new energy.

Job Description

Active and energetic, you are the customer service representative we are looking for. We prefer that you are qualified with proficient customer service skills and are willing to challenge anything new. We hope you can be outgoing and well-adapted to an entertaining and fast-growing environment. The Customer Service Department is a critical part of the AstroAI company to deliver expert, timely, and professional customer service to all our customers. This position requires heavy phone and email communication with customers.

Job Duties

1. Assists customers via phone, email, and online chat
2. Creates cases for customer returns and follow up with product testing teams
3. Collaborates with management teams to stay updated on new products, services, and policies
4. Offers support and solutions to customers in accordance with the company's customer service policies
5. Collects data and prepares reports on customer complaints and inquiries
6. Cooperates and communicate with product testing teams
7. Assists with knowledge-based documents such as summaries and responses to frequently asked questions
8. Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
9. Identifies opportunities to update or improve customer service procedures and makes recommendations to the supervisor or other appropriate staff
10. Assists with budget preparation for the Customer Service department
11. Performs other related duties as assigned

Required Skills/Abilities:

1. Excellent verbal and written communication skills
2. Ability to type 45 wpm or higher
3. Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person, by phone and chat
4. Professional in appearance, attitude, and actions
5. Must have analytical thinking skills and detail-oriented personality

This Job Description is prepared to generally describe the responsibilities and tasks to be performed by a fully qualified candidate who possesses the knowledge, skills, and experience required for this position. Duties or functions may be assigned to, or removed from, any position at any time.

AstroAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.