Frequently Asked Questions

• Shipping & Delivery

  • How much will shipping cost?

    AstroAI offers 2-5 business day shipping as our standard shipping option on all merchandise orders. Standard business day shipping is FREE (including taxes). No promotion code needed.

  • How long will it take for my order to be delivered?

    Generally, it will take 2-5 business days for shipping. However, due to COVID-19, orders may experience delays. You can contact us via support@astroai.com if you have questions about your order.

• Returns & Exchanges

  • Return & Exchange Policy

    Return & Exchange Policy

  • How to apply for return & exchange?

    A . Please login to your AstroAI account.

    • 

    B . Find the order and product you are not satisfied with.Then, go to the “SEE MORE” menu and select “return” or “replacement”.

    • 

    C . Please fill in the specific application form and provide us with the required information.

    D . Our service team will send you a reply within 24-48 working hours once we have received your request.

    Note: If you paid as a visitor, please contact us via support@astroai.com.

  • When will I receive the refund?

    After your refund request is approved, for orders paid by Paypal, the refund will be back to your PayPal account within 3 business days.

    For credit/debit cards, the refund will usually be paid to your account within 10 business days depending on the processing time of your bank.

    If you still haven’t received your refund within the time frames above, you can contact us at any time and we will be happy to check on the status of your refund.

• Order & Purchases

  • What’s my order number? How can I find it?

    You made an order with a registered account:

    If you have registered on our website, you can check your order number through Profile-All Orders.

    Our system will always send a confirmation email when an order is successfully placed. Please check your email box.

    You made an order as a visitor:

    Our system will always send a confirmation email when an order is successfully placed. If you didn't register before ordering, don’t worry, please check your email box.

    You can also contact us via support@astroai.com if you need help on finding your order number.

  • What does my order status mean?

    Unpaid : The order has been generated but payment has not yet been made.

    Payment : The payment was made successfully. We will review your order soon.

    Processing : Your order is being packaged and waiting for shipment.

    Delivering : Your order has been shipped out successfully. Generally, it will take 2-5 business days for delivery.

    Completed : Your parcel has been delivered to your address. If you did not receive it, please email us at support@astroai.com.

    Cancel Order : Your order was canceled.

  • How do I track my order?

    There are 2 ways to track your order:

    A.Choose "Support" at the top of our homepage. Select "Order Tracker" in the drop-down menu. Then, fill in your order number and email address. You will be able to see your order status.

    • 
    • 

    B.Log in your account on the AstroAI site. You will be able to see your order status in your order history.

    You can also contact us via support@astroai.com. if you need any help on tracking your order.

    Note:If your order status shows “Complete”, but you haven’t received it. Please contact us at support@astroai.com. We’re happy to help check what happened and get it solved.

  • How can I cancel my order?

    You can apply to cancel your order before it goes to “Processing”.

  • How can I change my order address?

    If you place the order with a wrong address, please cancel the order then place a new order with the correct address.

  • I am not able to use my coupon code.

    Please feel free to contact us at support@astroai.com.. We will always be there for you.

  • What if I received a product missing or damaged parts?

    There are two ways for you to get the missing parts. You can choose the way you like.

    A.Find your order with missing/damaged parts and select “Accessories” under the “SEE MORE” menu. After you fill out the required info, we will arrange delivery to you as soon as possible.

    • 

    B.You may also choose to contact us at support@astroai.com. if you receive an order with missing or damaged parts. We will send the missing parts to you from our warehouse ASAP.

• Payment Issues

  • What payment methods do you accept?

    We accept PayPal and Credit/Debit Cards (including Master Card, Visa, Maestro, American Express, Unionpay, Link). Please rest assured that our payment process is private and safe.

• Account Issues

  • What can I do if I forget my password?

    Don’t worry. It’s very easy to reset your password. Just go to our login page and click “forgot your password?”, then enter your email address. Our system will send you an email to reset your password.

    • 
    • 

  • How do I change my password?

    Please login to your account and find “Password”, then you can change your password here.

    • 
    • 

  • How can I change my email account?

    If you want to change your AstroAI email account, please contact us at support@astroai.com with your request, we will change it for you.

• General Information

  • Return&Exchange Policy Shipping Policy Privacy Policy Terms and Conditions